Your privacy matters to us. This Privacy Policy explains what personal data filbet com collects, how we use it, and the rights you hold as a player in the Philippines. Please read this page carefully before creating an account or using any part of our platform.
When you register an account on filbet com, we collect personal information that is necessary to verify your identity and operate your account securely. This includes your full name, date of birth, email address, mobile number, and a government-issued ID as required under Philippine regulations. We also collect transactional data such as deposit amounts, withdrawal requests, payment channel details, and account activity logs each time you use the platform. Technical data is gathered automatically when you access our site, including your IP address, device type, browser version, operating system, and session timestamps. We may also collect location data at the country or region level to ensure compliance with our geographic access policies and to tailor the platform experience for players in the Philippines. All information collected is limited to what is strictly necessary for the purposes described in this Privacy Policy, and we do not collect sensitive personal data beyond what is required for identity verification and responsible gaming compliance.
The personal information you provide is used primarily to create and manage your filbet com account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our Know Your Customer obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies — we do not send unsolicited marketing messages without your consent. Transaction and activity data helps us detect suspicious behaviour, prevent fraud, and enforce our responsible gaming commitments, including monitoring for signs of problem gambling among players in the Philippines. Technical and device data is used to maintain platform performance, troubleshoot errors, and improve the mobile experience across different handsets and network conditions. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify any individual player. Your data is never sold, rented, or traded to third-party advertisers or data brokers under any circumstances.
filbet com shares your personal data only with trusted third-party service providers who are essential to operating the platform, including payment processors such as GCash, Maya, and InstaPay partners, as well as identity verification services used to fulfil our KYC requirements. All third-party partners are contractually bound to handle your data in accordance with applicable Philippine data protection laws and are prohibited from using your information for any purpose beyond the specific service they provide. We do not share your personal information with other gaming platforms, advertising networks, or data aggregators. In certain circumstances, we may be required to disclose your data to Philippine government authorities, regulatory bodies, or law enforcement agencies if compelled by a valid legal order or to prevent serious harm. Any such disclosure will be limited to the minimum information required and will be documented in accordance with our internal data governance procedures. We will notify you of any legally permissible disclosure requests where we are not prohibited from doing so by law.
Your personal data is stored on secure servers with access restricted to authorised personnel only, and all data in transit is protected using industry-standard encryption protocols. We retain your account information for as long as your account remains active and for a minimum period thereafter as required by Philippine financial regulations and anti-money laundering obligations. Transaction records are kept for a minimum of five years following the date of the transaction to comply with applicable legal and regulatory requirements. If you request account closure, your personal data will be retained for the legally required retention period before being securely deleted or anonymised. We conduct regular reviews of stored data to ensure that information which is no longer necessary for any legitimate purpose is promptly removed from our systems. Our data storage practices are reviewed periodically to align with updates to Philippine data protection legislation and international best practices for information security.
As a player based in the Philippines, you are entitled to a range of rights under the Data Privacy Act of 2012 and its implementing rules and regulations. You have the right to access a copy of the personal data we hold about you, to request corrections to any inaccurate or incomplete information, and to object to the processing of your data in certain circumstances. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details provided in the footer of this page, and we will respond to your request within the timeframe required by applicable law. We are committed to handling all data subject requests with transparency, fairness, and respect for your privacy.
filbet com uses cookies and similar tracking technologies to maintain your session, remember your preferences, and ensure the platform functions correctly across visits. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or use core features. We may also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues occur — this data is collected in aggregated form and does not identify individual users. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies will not affect your access to the main platform features. We do not use third-party advertising cookies or cross-site tracking technologies that would allow external parties to build a profile of your browsing behaviour. Our cookie practices are reviewed regularly to ensure they remain proportionate and compliant with applicable Philippine privacy regulations.
We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via email or an in-platform notice. Your continued use of the filbet com platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal information. If you have any questions about this Privacy Policy or how your data is handled, please reach out to our support team at the contact details listed in the footer below. We are always happy to clarify any aspect of our data practices and to assist you in exercising your rights as a data subject in the Philippines.
We take your privacy seriously at every step. If you have questions about how your information is handled, our FAQ page has answers — or you can create a free account and experience our secure platform firsthand.